Hooker Electric’s Warranty & Manuals

Product Registration

When you receive your new Hooker Electric product, please register it here within 30 days by completing the form below or by mailing the Warranty Registration Card included with your product, if a card is included.
For Hooker Electric Reels, please use this form instead: Reel Registration.

PENN-Hooker Electric always has qualified service technicians available to service your reels. A reel is like a vehicle, it should be maintained annually to keep it casting smoothly and effortlessly. Why not send in your reels during your off-season so your reel will be optimal when you are ready to fish again? You can print, fill out and enclose with your reel our “PENN Repair and Maintenance Form.” Please read our “Return Policy” page linked below to access the form and gain all details required. Our customer service department can help with whatever you may need to help you enjoy a trouble-free day on the water.

Reel Warranty

1-YEAR PARTS WARRANTY / 1-YEAR LABOR WARRANTY – Hooker Electric warrants its products to be free from defects in materials and workmanship for a period of one year from the date of purchase. This warranty does not cover damage or malfunctions caused by accident, abuse, or normal expected wear. If your PENN® Product has a defect within the terms of the warranty you should ship it for repair. All shipping and insurance costs and transportation arrangements are your responsibility. We will repair or replace the Product, at our option, without further cost to you, (including free return transportation and insurance). If, however, the repair is not covered by the provisions of this warranty, your PENN® Product will be repaired and returned to you at a reasonable charge for labor, parts, return transportation, and insurance.

What We Need From You for Service/Warranty/Repair

Your reel (Please make sure you properly package and insure your reel. We recommend you send your reels to PENN® via UPS so that the shipment can be tracked and we can verify receipt of your goods.)
Dated reel proof of purchase (For warranty consideration a dated proof of purchase must be included with the returned product.)
Complete the Repair Form accessible HERE (Please DO NOT Send Cash)

Drop Off or Ship Your Reel with the Completed Repair Form to:

Hooker Electric Reel Service
Reel and Rod Services, Inc.
13080 Southwest 248th Street Bay #5
Homestead, Florida 33032

305-223-0811

Bait Pump Warranty

1-YEAR LIMITED WARRANTY – The Hooker Electric Bait Pump comes with a 1-Year Limited Warranty on parts and labor. Warranty begins from the date of purchase. Hooker Electric is not responsible for any damage to the unit based caused by incorrect installations, wiring or improper handling of the unit. This warranty is void and does not cover in case any type of failures due to loss, accident, mishandling, misuse, abuse, alterations.

Bandit Reel Warranty

1-YEAR WARRANTY – The Hooker Electric Bandit Reel comes with a 1-Year Warranty on parts and labor. Warranty begins from the date of purchase. Hooker Electric is not responsible for any loss of the unit, its’ contents, rigs or components attached to it. This warranty is void and does not cover in case any type of failures due to loss, accident, mishandling, misuse, abuse, alterations.

Camera Housing Warranty

1-YEAR WARRANTY – The Hooker Electric Camera Housing carries a 1-Year Warranty on parts and labor for any manufacturer’s defect of the product. Warranty begins from the date of purchase. Hooker Electric is not responsible for any loss of the camera housing, its’ contents (including GoPro cameras), or other rigs or components attached to it. This warranty is void and does not cover in case any type of failures due to loss, accident, mishandling, misuse, abuse, alterations.